FAQ

Frequently Asked Questions (FAQ)

1. What products do you sell?

We specialize in selling high-quality vases in a variety of designs and styles.

2. Do you offer free shipping?

  • UK Orders: Yes, shipping is completely free.

  • International Orders: Flat shipping fee of £8.

3. How long does delivery take?

  • UK Deliveries: 3–5 business days.

  • International Deliveries: 7–14 business days, depending on the destination and customs.

4. How can I track my order?

Once your order has been shipped, you will receive an email with tracking details to monitor your delivery status.

5. What is your return policy?

We offer 30-day free returns. Items must be unused, in their original condition, and in the original packaging. For more details, please check our Return and Refund Policy.

6. What should I do if my vase arrives damaged?

If your item arrives damaged or defective, please contact us immediately at info@relievorltd.shop with photos, and we will arrange a replacement or a full refund.

7. What payment methods do you accept?

We accept secure online payments via major credit/debit cards and other trusted payment providers.

8. How do I contact customer service?

You can reach us through: